Refund policy

ORDER ISSUES & DAMAGED ITEMS

If you receive an item that is damaged, defective, or incorrect, please contact us within 5 days of delivery. Kindly include clear photos or videos showing the issue so we can resolve it promptly.

Once confirmed, we offer a free replacement or store credit.

RETURNS

If you're not satisfied with your order, we'll give you a refund within 30 days upon delivery and receipt of order.

To initiate a refund, please see the instructions below:

Email us with your order number and reason/s for refund. If the product is defective, kindly include in your email a photo or video showing the defective item. 

*If you wish to return the item, you are responsible for return shipping and may ship back the item using the courier of your choice. We will provide you with our return address. 

We will issue an email confirmation once the refund has been approved and processed. Please note that the total refund amount does not include the shipping fee.

CANCELLATIONS

To cancel an order, please contact us with the same email address as soon as possible. If your order has not yet been shipped, we will immediately refund your payment. However, if your order has been shipped, we will refund your payment as soon as we have received the item/s back from you and have processed them at our warehouse.